Legal and support documents

Contractual framework

The documents that govern the relationship between the Customer and AppByte.

• Terms of service
  Main B2B SaaS document + country annexes.
• Data Processing Agreement (DPA)
  How AppByte processes personal data on behalf of the Customer.
• SLA and support policy
  Priorities, response times, environments covered.
• Acceptable use policy
  What is and is not allowed in UWOD.

Privacy and data

How we handle personal information.

• Privacy policy
  Data processed, purposes, rights, retention.
• Cookie policy
  Strictly necessary cookies and preferences.
• Sub-processor list
  Cloud providers, payment gateways and technical tools.

Operation and resilience

How we protect and maintain the Service.

• Information security policy
  Technical measures, incident handling, vulnerability disclosure.
• Backup and continuity policy
  Backups, restoration, RPO/RTO, Customer responsibilities.

Public notices

Corporate information and Athlete Portal terms.

• Legal notice
  Corporate identity, tax ID, address, contact and jurisdiction.
• Athlete Portal terms
  Apply when the gym activates the portal and app for its athletes.

Legal contacts

• Legal contact: legal@uwod.app.
• Privacy / DPO: dpo@uwod.app.
• Security / vulnerability disclosure: security@uwod.app.
• Support: contacto@uwod.app.